Q: How do I place an order?
A: You can place an order by calling us at 336-874-2100 or 336-874-2194 Monday through Thursday from 8:00 AM to 5:30 PM eastern time.
Q: What is the current wait time for a custom show saddle?
A: If you've looked through our in-stock saddles and haven't found a saddle you like, we will be more than happy to build a custom saddle for you. However we are unable to promise saddles by a certain date, but currently the wait time is approximately 6 to 8 months.
Q: What is the wait time for a work saddle?
A: Please call us to check availability of a work saddle. We try to keep a few different sizes in stock, however that is not always the case.
Q: How do I clean my saddle?
A: Our saddle cleaning instructions are available for download here.
Q: How do I clean my buckle?
A: The preferred method for cleaning sterling silver trophy buckles and 3 piece buckle sets is to use the Goddard's Silver Dip and a soft tooth brush. After cleaning and rinsing in water, use a Goddard's silver cloth to shine the buckle and restore the luster and highlights.
Q: How do I measure for a belt?
A: There are several ways to do this. The easiest method is to use your existing belt and measure from the fold to the hole you are currently wearing. This is the preferred method, especially if the hole you are currently using is not the center hole. If your existing belt is perfect, simply measure from the fold to the tip end. The final method is to measure your waist with a tape measure at the location you intend to wear the belt. When ordering, please let us know which method you used for measuring.
Q: What is the current wait time for a custom halter or headstall?
A: If we have the product in stock it could possibly be sent out the same day you place the order. The average wait time for a halter or headstall that is not in stock is around 2 to 3 weeks. Customization in the silver design can extend the amount of time it takes to complete the order.
Q: What forms of payment do you accept?
A: We accept payments in the form of Visa, Mastercard, Discover, Certified Bank Check, or Money Order.
Q: What is the wait time on a custom set of spurs?
A:The average wait time for a set of custom spurs is around 6 to 8 weeks.
Q: How do I determine my boot size?
A: For men, their boot size is the same as their tennis shoe size. For women you would need to go down one whole shoe size. If you wear an eight in a pump or tennis shoe, then you would need a seven in our boots. B is narrow or average; C or D is wider.